Squirrel.ly - Terms and Conditions

Terms and Conditions

Please read about our policies on on buying stuff, delivering stuff and getting refunds. We reserve the right to update these policies from time to time but will notify you in this page, so please check back from time to time!


Currently you must be a resident of Canada in order to purchase stuff from us. We do not yet ship internationally! We are looking at international expansion but please be patient. Thank you for your interest!

By using this site you indicate you are the age of majority where you live, or have consented to allow one of your minor dependents to use this site under your supervision.

If you like our shop you may register an account so that you can save items in your shopping cart for a later visit. However saved carts are NOT the equivalent to layaway. Items in saved carts are not guaranteed to be in stock. Items are not held or shipped until a sale is confirmed through full payment of the order.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Shipping and Handling

Once you have completed checkout you will receive confirmation of your order and payment via email. You will receive another email notification when your order has been shipped via Canada Post. In-stock items will normally be shipped the next business day and arrive within two weeks. Items that are not in stock will normally be shipped within two weeks and arrive within four weeks.

Shipping is free across Canada!

Shipping costs are included in the price of your items. However keep in mind that we cannot provide tracking numbers for purchases of less than $40.00 (including tax) in order to keep our costs and prices low. Shipping notifications will be emailed for ALL orders, but only those over $40.00 will include a tracking number.

In all cases please email is or use out contact form and reference your sale number if your order has not arrived within four weeks.

Refunds and Returns

Not satisfied with what you bought? You may send us an email request to return your item within 30 days from the date of SHIPMENT as indicated on the shipment notification for a refund under the following conditions:

You may request either a refund or exchange, however the cost of return shipments is normally the responsibility of the customer unless the item is defective or incorrect (see below). You will be provided with return shipping instructions in reply to our request. If your item is worth $50 or more we request you send it my a method that provides a tracking number.


You may request a full refund or exchange for any item including normally non refundable items under the folowing conditions:

In the case of defect or incorrect items we request that a picture be emailed along with the refund request to determine whether we require the item to be returned. Squirrelly Shop will cover the return shipment costs for defective or incorrect items if we require them to be shipped back.

Once we review your request for return, refund or exchange you will receive an email notification. If a refund is being issued please allow three(3) business days for the bank to process your refund. If you have still not received your refund please contact us first, then contact your bank, and we will work with you to resolve the problem as soon as possible.

Right of Refusal

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Accuracy, Errors and Omissions

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Privacy and security


In order to provide you with our service we require the collection of the following personal information of the buyer (billing party) and the recipient (shipping party, if different from the buyer):

Our computer systems also receive your publicly available IP address and browser settings in order to properly display our website on your device.


We use a "session cookie" in order to keep track of which open cart is yours and what state of operation your cart is in (still shopping, in checkout, paid, etc). This cookie is required for the site's cart to operate properly. If you do not wish to accept the session cookie you may browse our catalogue however you will only be able to place an order by phone or written mail.


By purchasing from this site you consent to being contacted by email, phone or mail for the purposes of processing and delivering your order. You will not be contacted directly for any other purposes, including marketing, unless you explicitly request to be contacted via email, website form or written mail as required by the Canadian Anti-Spam Legislation (CASL).

You may withdraw your consent through email, website form or written mail at any time.


We will only disclose your information if required to by law or you have violated these terms of service and it is required to resolve the dispute.


Communications are encrypted with TLS protocol and AES-256 encryption in order to protect your sensitive data. We follow industry best practices (including PCI-DSS compliance) to keep your data from being disclosed, altered or destroyed inappropriately. We do not collect and store your credit card information. Your credit card information is sent directly to the PCI compliant payment processing service we use and we only store the resulting approval or decline message of the transaction.

You understand that your content (not including credit card information), may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.


The only third-party we share your information with is that which is required for our payment processor to accept payment. That information is subject to the Terms and Conditions of our payment provider.

Our site contains links to third party websites (such as social media links). We are not responsible for the contents of these external pages and their content is subject to the terms of service of the maintainers of the third party site.


We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.